Competitive Enablement Manager

Product

Product Marketing

Director, Analyst Relations

Video

<div><div style="left: 0; width: 100%; height: 0; position: relative; padding-bottom: 56.25%;"><iframe src="https://www.youtube.com/embed/qhej0cUuF-4?rel=0&amp;start=1732204629284" style="top: 0; left: 0; width: 100%; height: 100%; position: absolute; border: 0;" allowfullscreen="" scrolling="no" allow="accelerometer; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share;"></iframe></div></div><p><br></p><h2>Community-Sourced Questions &amp; Klue Expert Answers👇</h2><h4>Transcript Accuracy and Processing Questions</h4><blockquote>The AI will prepare the transcript automatically." How accurate is it? I've had some bad experiences with AI-generated transcripts in the past. - Alex Orlinski, Managing Partner @ anthrofin</blockquote><p>We use a vendor with a 93% accuracy rate for transcriptions, and the system is always improving. We also run the transcripts through a spell-checker we built to clean them up further before you see them.</p><blockquote>Upon uploading the video, does the platform 'beautify' the transcript or does it take as it is? Zoom transcripts has improved recently but still have a lot of misunderstood words. - Martina Simovicova, PMM Associate @ Bloomreach</blockquote><p>We process transcripts to make them clearer:</p><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Conversations are separated by speaker automatically.</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>A spell-checker cleans up obvious errors.</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Next year, we’re adding automatic corrections for common competitor name mistakes.</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>We’re also working on improving punctuation and formatting.</li></ol><p>In the future, we may add more ways to make transcripts easier to read, but for now, this system has been effective.</p><blockquote>Who is responsible for "cleaning" the raw data / preparing the transcript)? The Klue Team or the user? - Alex Orlinski, Managing Partner @ anthrofin</blockquote><p>In the self-service model, users handle transcript cleanup. However:</p><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>We automatically run transcripts through a spell-checker.</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>We’re adding auto-fixes for common competitor name mistakes next year.</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>We’re considering a service tier where we can help with this if needed.</li></ol><p><br></p><h4>Survey Design and Response Rates</h4><blockquote>For the automated surveys, how do you ensure the highest reply rate as possible? Do you offer incentives or just rely on wide outreach &amp; reengagement? - Martina Simovicova, PMM Associate @ Bloomreach</blockquote><p>We don’t offer incentives right now. Instead, we’ve focused on keeping the survey short, which makes it easier for people to complete. This approach has given us a 7% response rate, which is better than the industry average. We may look into incentives in the future but are happy with how it’s working so far.</p><blockquote>For automated surveys, can you ask customer questions too? - Martina Simovicova Associate @ Bloomreach</blockquote><p>No, the questions aren’t customizable, and that’s by design. We’ve identified the five most effective questions for getting clear, useful answers. Custom surveys often take extra time to create and lead to messy data. Most customers agree that these five questions cover what they’d want to ask.</p><p><br></p><h4>Pricing and Availability</h4><blockquote>Is 360° Win-Loss an add-on? - Sander Buitelaar, Product Marketing Consultant @ UpGuard</blockquote><p>Yes, it’s an add-on for existing customers or can be purchased as a standalone product. To help you get started, we’re offering a discounted price of $6,000 for the year if you sign up before the end of the year.</p><p><br></p><h4>Product Features and Capabilities</h4><blockquote>Can you use these themes/tags to drive quantitative statistics within the platform? - Martina Simovicova, PMM Associate @ Bloomreach</blockquote><p>Yes, you can. Tag counts are added up and averaged per interview in the themes view. This helps you track trends and how they’re changing over time.</p><blockquote>Do you integrate with Gong? - Sander Buitelaar, Product Marketing Consultant @ UpGuard</blockquote><p>Yes, we do have a Gong integration and we’re actively working on some features to extract win stories from Gong calls that will be integrated in Win-Loss next year.</p><p><br></p><img alt="some-file-1ba372b9-2697-43be-82e2-a74ee3d278e2" src="https://d2xo500swnpgl1.cloudfront.net/uploads/thecompetenetwork/some-file-1ba372b9-2697-43be-82e2-a74ee3d278e2-1732209665130.jpeg"><p><br></p>

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