Community-Sourced Questions & Klue Expert Answers👇
Transcript Accuracy and Processing Questions
The AI will prepare the transcript automatically." How accurate is it? I've had some bad experiences with AI-generated transcripts in the past. - Alex Orlinski, Managing Partner @ anthrofin
We use a vendor with a 93% accuracy rate for transcriptions, and the system is always improving. We also run the transcripts through a spell-checker we built to clean them up further before you see them.
Upon uploading the video, does the platform 'beautify' the transcript or does it take as it is? Zoom transcripts has improved recently but still have a lot of misunderstood words. - Martina Simovicova, PMM Associate @ Bloomreach
We process transcripts to make them clearer:
- Conversations are separated by speaker automatically.
- A spell-checker cleans up obvious errors.
- Next year, we’re adding automatic corrections for common competitor name mistakes.
- We’re also working on improving punctuation and formatting.
In the future, we may add more ways to make transcripts easier to read, but for now, this system has been effective.
Who is responsible for "cleaning" the raw data / preparing the transcript)? The Klue Team or the user? - Alex Orlinski, Managing Partner @ anthrofin
In the self-service model, users handle transcript cleanup. However:
- We automatically run transcripts through a spell-checker.
- We’re adding auto-fixes for common competitor name mistakes next year.
- We’re considering a service tier where we can help with this if needed.
Survey Design and Response Rates
For the automated surveys, how do you ensure the highest reply rate as possible? Do you offer incentives or just rely on wide outreach & reengagement? - Martina Simovicova, PMM Associate @ Bloomreach
We don’t offer incentives right now. Instead, we’ve focused on keeping the survey short, which makes it easier for people to complete. This approach has given us a 7% response rate, which is better than the industry average. We may look into incentives in the future but are happy with how it’s working so far.
For automated surveys, can you ask customer questions too? - Martina Simovicova Associate @ Bloomreach
No, the questions aren’t customizable, and that’s by design. We’ve identified the five most effective questions for getting clear, useful answers. Custom surveys often take extra time to create and lead to messy data. Most customers agree that these five questions cover what they’d want to ask.
Pricing and Availability
Is 360° Win-Loss an add-on? - Sander Buitelaar, Product Marketing Consultant @ UpGuard
Yes, it’s an add-on for existing customers or can be purchased as a standalone product. To help you get started, we’re offering a discounted price of $6,000 for the year if you sign up before the end of the year.
Product Features and Capabilities
Can you use these themes/tags to drive quantitative statistics within the platform? - Martina Simovicova, PMM Associate @ Bloomreach
Yes, you can. Tag counts are added up and averaged per interview in the themes view. This helps you track trends and how they’re changing over time.
Do you integrate with Gong? - Sander Buitelaar, Product Marketing Consultant @ UpGuard
Yes, we do have a Gong integration and we’re actively working on some features to extract win stories from Gong calls that will be integrated in Win-Loss next year.
